OUR POLICY
PLACING & CONFIRMING ORDERS
Please either fax or email the list of cabinets that you need to us; you will receive an acknowledgement, latest, by the end of day. Please review and sign the acknowledgment sheet to confirm the order and then email or fax back to us to place the order. (Order won’t be processed until the signed acknowledgement is received). Once the order is confirmed, you will receive an invoice from us with a ship date.
DELIVERY
21st Century Cabinetry deliver to jobsite and warehouse. We will either deliver with our company truck or use an outside carrier (such as Trucking Company and UPS). Delivery fee will be determined when we decide which method of shipping is the best for the order, and it will be added on the estimate sheet. All jobsite delivery is Curb Delivery only. We do not move cabinets into customer’s homes.
PICK UP ORDERS
Dealers may pick up at our 21st Century Cabinetry warehouse location at 540 Glen Ave., Moorestown, NJ 08057. Please indicate on your order sheet if you intend to do so. Pick up time are Monday-Friday, 9:00am-3:00pm. We allow tail-gate pick-ups, as well as personal vehicles. We do make every effort to accommodate walk-in or same day pick up requests, however 21st Century Cabinetry reserves the right to refuse to provide any orders that are not confirmed at least 1-2 business days prior to pick up.
TRANSPORTATION POLICY
The responsibility of 21st Century Cabinetry ceases upon delivery of product in good working order to transport companies and all product(s) are shipped at consignee’s risk. Please inspect all product(s) at time of signing freight bill, and have transportation company note any damage incurred in transit. Price and specification are subject to change without notice.
LEAD TIME
Most assembled orders leave the warehouse within 5-7 days, RTA orders leave our warehouse in approximately 1-3 days. Lead time may vary for large orders or under special circumstances (such as national holidays, etc.).
MODIFICATIONS
Modifications are available for an additional fee. Modification is subject to availability, may require more time, and is subject to cancellation at any time.
CLAIMS
When assembled cabinets are delivered or picked up, please inspect them then sign the packing slip, any incorrect or missing items will not be honored once the packing slip is signed for. If any item is missing or damaged please write on the packing slip and then contact us. For K/D cabinets you will have 7 days to open and inspect the items, if no claim was filed within 7 days, future claims will not be accepted. Damaged items claims must be made prior to assembly and before installation. No damage claims will be processed after the installation.
RETURNS
Cabinets can be returned for up to 3 weeks after delivery date. We can only accept RTA returns in new condition and original packaging. All returns are subject to inspection and a 25% restocking fee. Returns are accepted for credit only, and applicable credit will be applied to the dealer account. There are no returns for the following items and conditions: 1) No returns on any pieces of trim (this includes all types of moldings, toe kick, plywood panels, and etc.) 2) No returns on any modified cabinet (size customization, accessories addition, hinge swapping, and etc.) 3) No returns on display orders.
RETURNED CHECKS
21st Century Cabinetry will charge a $50 returned check fee for all returned checks. Any returned checks must be paid in full before additional shipments can be processed.
LIMITED WARRANTY
Warranty Coverage:
- Stained Cabinets: 5 years from the date of purchase.
- Painted Cabinets: 3 years from the date of purchase.
Eligibility:
- Valid for residential, domestic use only.
- Non-transferable; original purchaser must provide proof of purchase.
What Is Covered:
- Defects in materials or workmanship under normal use.
What Is Not Covered:
- Damage from misuse, mishandling, abuse, improper storage, or installation.
- Modifications, exposure to excessive moisture, extreme temperatures, accidents, or negligence.
- Normal wear and tear, including:
- Wood expansion/contraction resulting in seam lines, minor joint separations, or hairline cracks (common in painted finishes).
- Natural variations in wood color, grain, or aging due to sunlight, smoke, cleaning products, or other environmental factors.
- Natural wood characteristics: Part of the inherent beauty of wood is the natural variations that occur, being that it is an organic material. Grain, pinholes, and knots are all characteristics that tell the story of the tree that becomes your cabinetry. These features are intentional and should not be misinterpreted as defects.
- Woodworking joints: A dado joint is a woodworking joint that is not inherently defective, and a seam is not a defect, but rather a natural part of the joint’s construction. Dado joints are known for their strength and are used in various applications. The visible seam where two pieces of wood join is a characteristic of the joint’s construction, not a defect.
- Costs related to installation, removal, or transportation of defective products.
Product Updates & Replacements:
- 21st Century Cabinetry reserves the right to update designs, materials, and specifications without prior notice.
- Warranty replacements are subject to product availability at the time of claim. Discontinued items will be replaced with the closest available equivalent; exact matches are not guaranteed.
Filing a Claim:
- All claims must be submitted prior to cabinet installation or assembly. Claims submitted after installation will be denied.
- Claims must be initiated through the original dealer or distributor—not directly with 21st Century Cabinetry.
- Submit a written claim, including proof of purchase, to:
21st Century Cabinetry
540 Glen Ave, Moorestown, NJ 08057 - Do not return defective items unless instructed. Photographic evidence may be required.
Warranty Limitations:
- This warranty is the sole and exclusive remedy offered by 21st Century Cabinetry and replaces all other warranties, whether express or implied, including warranties of merchantability or fitness for a particular purpose.